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Frequently Asked Questions

What is FACTA?

The Fair and Accurate Credit Transactions Act of 2003 also known as the FACT Act was signed into law on December 4, 2003. In general, the Act amends the Fair Credit Reporting Act (FCRA). The Act contains a number of provisions intended to combat consumer fraud and related crimes, including identity theft, and to assist its victims. Specifically the act requires the destruction of PAPERS CONTAINING CONSUMER INFORMATION. It is hard to imagine any business or organization that is not bound by this law.

The proposed DISPOSAL RULE under FACTA:

Sec. 682.3 Proper disposal of consumer information.

A) Standard. Any person who maintains or otherwise possesses consumer information, or any compilation of consumer information, for a business purpose must properly dispose of such information by taking reasonable measures to protect against unauthorized access to or use of the information in connection with its disposal.

B) Examples. Reasonable measures to protect against unauthorized access to or use of consumer information in connection with its disposal would include implementing and monitoring compliance with policies and procedures that require the burning, pulverizing, or shredding of papers containing consumer information so that the information cannot practicably be read or reconstructed.

What is the The Gramm-Leach-Bliley Act of 1999?

The act mandates financial institutions that obtain nonpublic personal information through the normal course of their business must develop precautions to ensure the security and confidentiality of customer records and information, and protect against unauthorized access to, or use of such records. This includes secure storage, disposal, and sharing of confidential information.

What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) of 1996 regulate the healthcare industry in the United States and assures that healthcare organizations will be responsible for the secure electronic transmission, secure storage and disposal of patient information.

What constitutes confidential information?

All businesses produce sensitive information that would be of interest to a competitor or a disgruntled employee.  Some examples of this material include:

▪  Financial records▪  Payroll records
▪  Tax records▪  Cancelled checks
▪  Personnel files▪  Price lists
▪  Insurance information▪  Patient information
▪  Computer printouts▪  Legal documents
▪  Credit card receipts▪  Customer lists
▪  New product proposals▪  Advertising misprints
▪  Correspondence and memos▪  Invoices
▪  Accounting records▪  Medical records
▪  Sales data▪  Inventory lists
▪  Credit Applications▪  Outdated business records

I have offices in several locations; can you provide service to those locations as well?

Servicing clients with several offices and/or multiple locations is as easy as one phone call. We can set-up shredding schedules and accounts with each of your offices as needed.

We have an in-house office shredder so why would I need your service?

It is much more cost-effective to deal with Office Shredding. Amortization of shredding machine, as well as labor, maintenance and disposal costs are usually much higher than expected – not to mention the noise, mess and dust produced by an office shredder and the fact that employees need to separate paper, remove paper clips and staples, etc. In fact, we guarantee a minimum 25% savings when compared to the cost of using an in-house shredder.

We use a recycler for our documents so why would I need a shredding service?

Recycling services are not designed to provide security. Your material is transported in its entirety, thus leaving your confidential information accessible to anyone and everyone. Environmental responsibility should be a concern for all of us, that’s why Office Shredding recycles documents after they have been shredded.

What happens if our container is full before the regularly scheduled pick-up?

Just call us and we will be happy to schedule an extra pick-up. Also, if you find that you are filling your consoles before the next service date on a regular basis, we can provide you with additional consoles or an increased service frequency in order to address your needs.

How often do you come to shred?

This depends on your specific needs and the amount of material you need shredded. This is easily determined prior to service by discussing your individual needs with an Office Shredding Account Manager. You may require shredding every day, once a week, once a month, or once a year. If your service needs ever change, your frequency can be modified to meet your requirements at any time.

What happens to the paper after it has been shredded?

The destroyed documents, in the form of confetti-sized pieces, are transferred to a recycling facility where they return to the marketplace in the form of items such as recycled household paper products.

Do I need to sort the paper, take out paper clips, etc.?

Our professional employees are trained to quickly and accurately shred the material. No, you do not need to remove paper clips, staples or binder clips.

Do you provide secure document containers?

We provide locked document consoles. These consoles will be placed strategically throughout your office. The material is contained in specially designed bags within these consoles, and only the designated contact within your organization has a key to access these consoles.

What type of shredding do you offer?

Our shredders utilize a grinder style destruction process, reducing and fusing paper into a by product that is completely unreadable and un-scanable. Our industrial strength grinder will shred paper documents into 5/8″ (3/8″ upon request) pieces. Further, the pieces are mixed and co-mingled with other pieces making it impossible to recreate any documents. We will arrange for certified shredding, incineration, or a specifically prescribed method of destruction unique to your requirements.

What if I only need to use your service one time or for annual clean-ups?

We can do it! Whatever your needs are: a one-time project, annual purge or special request, we can place a single large bin or several smaller containers in your office until you have completed the job.  Let us know your requirements, we are here to accommodate you.

What size jobs do you accept?

There is no job too big or too small. We service everything from one box of paper to multiple truckloads per month.

Save on Your First Shredding Service!

10 Free Boxes

First time customers get 10 FREE Banker Boxes or 10 FREE Legal Document boxes shredded. 50 box/doc minimum.

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$25 OFF Clean Out Service

First time customers get $25 OFF any room purge or clear out. Clean out must be greater than $500.

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